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Clients will want to ask you or which features they require most. This is the best time to use live help as it provides you with direct access to their opinions and concerns plus it is the fastest way you can talk to your clients at scale (you can speak on a phone with just one person while the chat lets you talk to a number of people at the same time). Collect feature requests, customer feedback, bug reports, monitor people’s reactions to your pricing policy, check if your value proposition is clear and whether your site needs improvement.

Choose a chat widget with unlimited chat history where all interactions Phone Number List with a given person are stored in the same thread for easy access. Such human conversations will help you identify the real needs of your clients, react promptly and point you in the right direction as you work to optimize your products, services and marketing planning. Tip. Make sure you’re listening to the right people, i.e. your paying clients. They are interested in the long-term value of your product and give relevant feedback. 3. You’re a freelance entrepreneur You work on your own and you don’t have a dedicated support team. Live chat lets you comfortably do support yourself, make useful connections, market your products – and all this with great flexibility.




Touch to your clients without being detached from your working routine as a live chat makes multi-tasking possible. benefits of live chat The same is valid for your customers: 51% of consumers favor live chat for the possibility of multi-tasking and 21% say they appreciate live chat because it allows them to shop while they work (eConsultancy report). And whenever you’re too busy to talk, just hide the widget from your website. You can also set operating hours and the widget will automatically switch on and off depending on your settings. Alternatively, when you’re not available.