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Robots that speak for you? Well yes. It is no longer science fiction to be able to use artificial intelligence to have a bot respond to messages in your place But, although they do not depend on us to do their work, they do learn from our instructions and the data they collect in the chats. Therefore, if you prepare your bot for ideal conversation flows or with a tone different from that of your brand, communication will end up in a dead end . How about we make sure to make your WhatsApp chatbot effective ? Here we go! Tips to enhance your chatbot for WhatsApp.
Be careful that the response does not feel robotic message icon with chatbot word Although of global users approve of chatbots in customer service, it will not be very convenient for them to feel the communication is very robotic. Human contact still matters. Therefore, you have to make sure that the bot's response looks CU Leads natural, as if one of your agents was answering it . To understand it with examples, suppose we speak to a travel agency and they receive us Hello, dear customer. Tell us the time and location where you want your flight? Hello, backpacker.
What destination are you preparing to travel? Tell me your plans and I'll tell you the available flights. Some companies take this tip very far , programming that their chatbot for WhatsApp does not respond immediately, but within 3 seconds of receiving a client's message. They even make the bot use phrases and colloquial words to give it that more human touch. Remember that a close and more human conversation has better loyalty results than a distant and cold one . Create a response tree for multiple conversion scenarios Drawing of a red light bulb with ideas with other light bulbs with silhouettes.
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發表於 2024-3-16 16:33:02